Frequently Asked Questions

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Frequently Asked Questions *

🧹 General Services

Q: What services do you provide?
A: We offer a full suite of services for both residential and commercial clients, including routine janitorial care, hard floor maintenance, carpet & upholstery cleaning, exterior power washing, grout & tile care, and post-construction cleanup.

Q: Do you offer eco-friendly cleaning options?
A: Yes! We use green-certified cleaning products and follow green-cleaning standards to reduce environmental impact .

🏢 Commercial Cleaning

Q: What types of properties do you serve?
A: We serve offices, educational facilities, healthcare spaces, retail locations, industrial sites, and other specialty settings .

Q: Can we adjust the cleaning schedule?
A: Absolutely. Just let us know in advance, and we’ll do our best to accommodate scheduling adjustments .

Q: Are you insured and bonded?
A: Yes—fully insured and bonded. Certificates are available upon request to give you peace of mind .

🏡 Residential Cleaning

Q: Do I need to be home during cleaning?
A: Nope. You can provide access via key, lockbox, or code—no need to be present .

Q: Can I change or reschedule an appointment?
A: Of course. Just contact us in advance. Depending on notice time, a last-minute change may incur an additional fee .

✅ Safety & Preparation

Q: What do I need to do to prepare?
A: Just ensure access. You can also remove small items, secure pets, and point out any priority areas.

Q: What if something gets damaged?
A: We carry full insurance and bonding. File a claim within 24 hours and we'll address repair, replacement, or reimbursement .

🧽 Quality Assurance

Q: What happens if I'm unsatisfied?
A: Let us know within 24 hours and we'll return to address any issues—your satisfaction is our priority .

Q: Do you use your own supplies?
A: Yes—we bring all equipment and cleansers, but are happy to accommodate if you'd prefer we use your supplies .

📞 Contact & Quotes

Q: How do I get a quote or schedule a service?
A: Reach out by phone or email, or request a quote through our website. We'll gather details like square footage, frequency, and specific services to prepare an accurate estimate .